Automate Appointments
last updated: 5/9/2024
SPAutomate is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share information when you interact with our platform, services, and website. By using SPAutomate, you agree to the terms outlined in this policy.
1. Information We Collect
We collect personal and business information necessary to deliver and improve our services. This includes:
Account Information: Name, email, phone number, billing address, and payment details provided during signup.
Usage Data: IP address, browser type, access times, pages viewed, and other analytics regarding platform use.
Customer Interaction Data: Information collected through CRM usage, including contact data, message content, and booking activity.
Communications: Emails, support requests, and other correspondence between you and SPAutomate.
2. How We Use Your Information
We use your information to:
Provide access to our CRM, AI chatbot workflows, automation templates, and related features.
Deliver customer service, onboarding resources, and limited support.
Process payments and manage subscription billing.
Improve our platform and services through usage analytics and customer feedback.
Communicate with you regarding updates, billing, and service changes.
Comply with legal obligations and enforce our terms of service.
3. Payment Information
SPAutomate processes all payments via secure third-party payment processors. We do not store full credit card numbers on our servers. Subscription billing is managed on a 30-day recurring basis, and charges may include usage-based SMS and voice call fees.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your data only under the following circumstances:
With third-party service providers necessary to deliver the service (e.g., hosting, payment processing, analytics).
If required by law, regulation, subpoena, or legal process.
To protect SPAutomate’s rights, users, or property in the event of fraud or malicious activity.
As part of a business transaction (e.g., merger, acquisition, or asset sale), provided the new entity complies with this policy.
5. Data Retention
We retain user data as long as your account remains active and for a limited time afterward to comply with legal and operational obligations. You may request deletion of your data by contacting support.
6. Your Rights and Choices
You may:
Access or update your personal information via your SPAutomate account.
Cancel your subscription at any time. Access continues until the end of the current billing cycle.
Request deletion of your account or data, subject to legal retention requirements.
Opt out of promotional emails using the unsubscribe link in our communications.
7. Data Security
We take reasonable measures to protect your information using encryption, secure servers, access controls, and other safeguards. However, no system is 100% secure, and we cannot guarantee the absolute security of your data.
8. Changes to This Policy
SPAutomate may update this Privacy Policy from time to time. We will notify you via email or by posting a notice on our website. Continued use of the platform constitutes your acceptance of any changes.
9. Contact Us
If you have questions or concerns about this Privacy Policy or our handling of your data, please contact us at:
SPAutomate respects your privacy and is committed to transparent practices. Thank you for trusting us with your information.